Consumer Protection Council releases maiden annual report

Latifat Afegbua, Lagos

The Consumer protection Council has unveiled its 2016 maiden annual report in Lagos, Southwest Nigeria.

The Director General of the Council, Mrs Dupe Atoki, made the public presentation at a capacity building training for business editors and reporters, jointly organised by the Council and The United Nations Industrial Development Organization (UNIDO).

The report, which is the maiden edition, highlights the council’s most significant achievement and interventions for 2016.

According to Mrs Atoki “we continue to aggressively focus on our mandate to provide speedy redress to consumer complaints”.

She said that due to huge consumer abuse in virtually all sectors of the economy, the Council in developing its 2013-2017 strategic plan, identified a tripod stand to fast track delivery of its mandate through sectoral intervention, enhanced consumer awareness and collaboration with other sector regulators.

“The council’s achievements in 2016 includes the issuance of orders for refund and compensation to the tune of about two point five billion naira” according to the Director General.

Mrs Atoki also noted that consumer education received great attention in the year under review even as the Council continues to impact consumers through weekly television and radio Programmes.

The visibility of council, according to her has also grown considerably and this is evident in the increase the Council has noticed in its social media followership website visits and the number of complaints received.

Mrs Atoki however said that despite financial and human resource challenges, the Council is determined to improve on the achievements recorded in 2016.

She added that provision of prompt redress to consumer complaints must be given.