Service Delivery: Abuja Authorities train workforce on Standard Operating Procedures

The Federal Capital Territory Administration has commenced a 10-day training programme on Standard Operating Procedures (SOPs) for over 200 staff drawn from 12 Secretariats, Departments and Agencies in Abuja.

Declaring the workshop open, the Permanent Secretary for the FCTA, Mr Olusade Adesola, said SOPs are globally recognised as manuals that apply step-by-step instructions to assist personnel to perform their operational tasks accurately and effectively

According to him, the deployment of SOPs will help to reduce miscommunications and promote adherence to industry regulations, as SOPs are designed to ensure an efficient and quality output on a consistent basis, regardless of who follows them.

“This innovative effort by the Office of the Civil Service of the Federation (OHCSF)  will strengthen service delivery efforts of the Federal Capital Territory Administration which envisions excellence, effective service delivery and citizen satisfaction. 

“The FCT Administration has been one of the pioneer public institutions that were in the forefront of the Federal Government’s computerisation drive and provided a solid foundation for digitalisation of operational procedures we need to work excellently.

“The full implementation of the ECMS will set the tone for service-wide adoption of performance management, and to eventually berth the International Standard Organisation certification of the Federal Civil Service system; hence, we cannot afford to lag behind, FCTA no dey carry last.“

He, therefore, urged the participants to accord the training all the seriousness it deserves.

The Acting Director, Reform Coordination and Service Improvement Department (RCSID), Dr Jumai Ahmadu, explained that twelve frontline SDAs have been carefully selected to pilot the implementation of the SOPs which will be deployed to other SDAs eventually.

Ahmadu said RCSID has had a series of engagements with the Technical Team from OHCSF to fine-tune all the processes that will enhance the proper development and implementation of the SOPs in the FCT Administration.

On his part, the Director-General Bureau of Public Service Reforms (BPSR), Mr Dasuki Arabi, commended the management of FCTA, for taking the bold step to implement some of the recommendations proffered by the BPSR, following the collaboration with the FCTA in the area of governance reforms, aimed at strengthening the institutions within the FCT, and repositioning them for efficiency and better service delivery.

He reaffirmed the commitments of the Bureau to provide necessary assistance and support to bring to fruition the reforms initiatives and guidance required to up-scale staff capacity and strengthen the agencies operating within the FCTA.

PIAK