The Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria has launched inquiries into widespread consumer complaints against leading players in the banking, telecommunications, and aviation sectors.
The Commission in a statement said the inquisitions, which will hold on December 3, 4, and 5 respectively, are intended to address issues of poor service delivery, exploitative practices, and potential consumer rights violations.
According to the statement,⁰
“In the telecommunications sector, MTN Nigeria faces questions regarding persistent complaints of undelivered data services, unexplained data depletion, and inadequate customer care.
“Similarly, Air Peace Limited will address allegations of exploitative ticket pricing, including significant price hikes for advance bookings on certain domestic routes,” the statement explained.
The statement signed by the Director, Corporate Affairs, Ondaje Ijagwu said “these inquiries are being conducted under the Federal Competition and Consumer Protection Act (FCCPA) 2018, specifically Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113, which empower the FCCPC to investigate and resolve practices that undermine consumer rights, disrupt markets, or create unfair competition.
“The FCCPC’s engagement with these companies provides a platform to address consumer concerns, clarify business practices, and enforce compliance with regulatory standards.”
The statement revealed that the companies will be required to appear before the Commission on designated days to provide information and responses to enable the Commission to make determinations and resolve pending issues promptly.
It stated that the action reflects the Commission’s commitment to safeguarding consumer rights, fostering a fair marketplace and ensuring accountability across all sectors.
“We urge consumers to continue to report instances of poor service delivery or exploitative practices to the FCCPC through its official channels,” it added.
Hauwa Abu
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