Airtel Nigeria Justifies Tariff Hike for Sustainability

In response to the growing operational and capital costs, Airtel Nigeria Chief Executive Officer Dinesh Balsingh rationalised the proposed tariff adjustments to ensure the sector’s long-term sustainability while unlocking significant benefits for Nigerian consumers.

As discussions surrounding tariff adjustments in Nigeria’s telecommunications sector heat up, Balsingh has reaffirmed the telecoms firm’s commitment to delivering superior connectivity and fostering digital inclusion.

In an opinion piece, Balsingh clarified that
“For over a decade, tariffs have remained static despite the dramatic increase in operating expenses, which have surged by over 300 percent in the last 18 to 24 months alone.

“To continue providing high-quality services and meeting the growing demand for digital connectivity, it has become essential to realign our pricing structure with economic realities.”

Balsingh further highlighted the substantial investments required to maintain and expand telecommunications infrastructure.

“The increasing demand for digital services across sectors such as education, banking, and healthcare requires us to continually upgrade our networks to deliver more capacity and improve service quality.

“These investments come at a cost that must be shared proportionally to guarantee long-term viability,” he observed.

He asserts that the suggested tariff changes will guarantee the sector’s sustainability and significantly enhance service delivery, adding: “By enabling us to expand coverage, strengthen network security, and introduce cutting-edge technologies, the adjustments will directly enhance the quality of connectivity for Nigerians. Our priority is to ensure that no one is left behind in the country’s digital transformation journey.”

To minimise the impact on customers, Balsingh underlined that these changes will be made with affordability in mind.

He claimed that the business was unwavering in its resolve to help Nigeria realise its goal of leading Africa’s digital economy, empowering companies, and promoting inclusive growth.

“Our commitment to quality service remains unwavering,” said Balsingh.

“While significant tariff adjustments have become necessary, we understand the importance of gradual implementation to support our customers’ financial positions.

“This step will enable us to invest in capacity, expand coverage, and enhance service delivery, ensuring Nigeria remains competitive in the global digital landscape.”

The Guardian