BPE Commits to Ethical Standards in Service Deliver
The Bureau of Public Enterprises (BPE) has pledged to uphold its core values of integrity, transparency, professionalism, accountability, and result-oriented teamwork (I-PART)), which align with the goals of SERVICOM in delivering its mandate.
BPE Director General, Mr. Ayodeji Gbeleyi who spoke at the BPE Servicom Day symposium in Abuja, with the theme “Impact of Attitudinal and Behavioral Ethics in the Workplace.” said that for the agency to contribute meaningfully to national growth and development, it must indeed go above and beyond the common level of service.
Gbeleyi noted that in today’s dynamic business environment, attitudinal and behavioral ethics in the workplace play a pivotal role in shaping organisational culture, driving employee engagement, and fostering trust among stakeholders.
“If we are to achieve success in our various endeavours and contribute meaningfully to national growth and development, there is no better time to discuss a topic of this nature than today. “The impact of these ethics can be far-reaching, influencing employee behaviour, organisational culture and overall service excellence,” Gbeleyi said.
Noting that the official theme for the 2024 SERVICOM Customer Service Week is “Above and Beyond,” he stated that the theme highlights the importance of frontline service providers, emphasises team spirit within the workforce, underscores its positive impact on the BPE, and more importantly, raises awareness of the value of excellent customer service in the agency’s operations.
“Therefore, if we are to meet and exceed expectations and fully align with Mr. President’s Renewed Hope Agenda, our achievements must indeed go “Above and Beyond the common level of service,” he said.
According to him, the prominence of the SERVICOM Unit in driving the BPE’s service delivery initiatives cannot be over-emphasised, as reflected in its various activities, including periodic use of surveys to assess customer satisfaction with services rendered by the Bureau; regular scrutiny and review of its internal processes to identify areas for improvement; and consistent implementation of Service Charter, among others.
Speaking at the symposium, the National Coordinator of SERVICOM, Mrs. Nnenna Akajiemeli, said a positive attitude among employees fosters collaboration, enhances communication, and promotes a culture of respect and support for staff.
“A professional disposition builds trust and credibility among colleagues and clients, enhancing collaboration and teamwork. It also establishes clear expectations and boundaries, reducing misunderstandings and conflicts”.
The Chairman, Independent Corrupt Practices and Other Related Offences Commission, ICPC, Dr Musa Aliyu, represented by the Head, Reforms/Servicom Unit, ICPC, Mrs Azuka Ogugua, in a goodwill message, urged BPE to ensure the agency is above board.
Aliyu stressed that to curb corruption at workplace, corruption prevention methods must be imbibed to enhance productivity and effective service delivery.
“As you deliberate about how to change attitudes and behaviors towards excellent service delivery, let us also consider how to implement corruption prevention measures that will remove/reduce the opportunities for corruption and make it easier for people to do the right thing through proper guidelines, Standard Operating Procedures (SOPs), incentives, among others”, he said.
The Keynote speaker, Dr. Emeka Flemin Okengwu explained that attitude is a psychological tendency expressed by evaluating an entity with some degree of favour or disfavour.
He noted that work attitude encompasses a settled way of thinking, feeling and behaving in the workplace, an acceptable and unacceptable evaluation of particular person, people, objects, events happenings or ideas, adding that each individual worker has a different level of attitude to work.
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