The management of the Federal Medical Centre, FMC, Abuja, has responded to the recent viral video alleging neglect of an accident victim at its facility, saying that preliminary findings have shown that medical supplies and emergency equipment were available at the time of the incident.
At a press briefing with members of the Association of Nigeria Health Journalists, ANHEJ, held in Abuja, the Head of Clinical Services at FMC Abuja, Dr. Bioku Muftau stated that an internal committee had been constituted to investigate the incident, which occurred on June 6, 2025.
According to Dr. Muftau, “The hospital has adequate gloves, IV fluids, cannulas, dressing packs, patient monitors, wheelchairs, and stretchers to manage emergencies.
“The video attempts to portray the hospital in a negative light, but our records and logistics show otherwise.” He said.
The video, which went viral on social media, sparked nationwide criticism and raised questions about emergency care in public hospitals.
Meanwhile, the Minister of State for Health and Social Welfare, Dr. Iziak Salako has since directed that a thorough investigation be conducted into the matter.
Dr. Muftau confirmed that eight staff members, including four doctors, two nurses, and two health attendants who were on duty during the incident, are currently being investigated.
He emphasized that disciplinary actions in public service must follow due process to avoid legal pitfalls.
Responding to concerns about staff attitude and responsiveness, particularly in emergency situations, Dr. Muftau acknowledged there was room for improvement.
However, he maintained that FMC Abuja has mechanisms in place to monitor and respond to complaints, including QR codes, dedicated phone lines, emails, and WhatsApp groups for real-time resolution.
“We run orientation and attitudinal training regularly, especially for new recruits. In the next two weeks, fresh intakes will undergo another round of customer service and professional ethics training,” he noted.
Dr. Muftau also highlighted that the hospital has never rejected emergency cases, even before being enrolled in the National Emergency Medical Services and Ambulance System, NEMSAS.
He cited cases where unconscious and unidentified accident victims were treated and even operated on at the hospital’s expense.
Dr. Muftau stated that while some cases of poor staff behaviour have been reported through the feedback system, each is investigated on merit, and appropriate actions are taken within civil service rules.
He further emphasized the hospital’s mission to reverse medical tourism through services such as routine open-heart surgery, laser surgery for kidney stones and prostate procedures, spinal corrections, and knee and hip replace.
“The hospital attends to over 30,000 patients monthly, up from 5,000 a few years ago, and we remain committed to our core values of patient satisfaction and world-class service,” he added.
The management reiterated its resolve to transparently handle the current investigation and assured the public that findings and outcomes would be made available upon conclusion.