The Ibadan Electricity Distribution Company (IBEDC) has introduced another initiative platform, which enables customers demand for their bills promptly and conveniently via SMS, through its electronic billing.
Get your bills on the Go!
Read more on BOD: https://t.co/42x5KgGqrV#ibedc #bod #billsondemand #distributingpower #changinglives pic.twitter.com/kDVAL2HI75— IBEDC (@IBEDC_NG) March 18, 2021
Announcing the service, the Chief Operating Officer, COO, Mr John Ayodele, explained that the e-billing scheme called Bills on Demand (BOD) would take care of customers, who are far flung and those on the fast lane of businesses who may be too busy to monitor physical bills.
He said the initiative (BOD) is in continuation of IBEDC’s desire to leverage innovation and technology to improve customer experience, noting that it is designed to deliver bills on request directly to the customer, thereby eradicating challenges such as misplaced bills or delayed delivery and other issues which are associated with distribution of physical bills.
“What we have done with Bills on Demand is to create dedicated telephone number, 07015555379, through which post-paid customers can pay the normal SMS rates to get their bills within seconds.”
“The IBEDC PayVending Mobile App has equally been upgraded to provide customers with information on our service bands and tariff rates with respect to the new Service Based Tariff,” he said.
Ayodele revealed that the upgrade has also created the opportunity for customers to be able check their last six vending or payments history for a quicker turnaround time on bill-related complaints.
“As a service-oriented organization, we understand that a critical element for successful product development is customer convenience and flexibility.
“This is what we intend to achieve by providing our customers with these value-added services, and we believe that our customers appreciate services that offer convenience, eliminate hitches and also fit their lifestyle”, he further noted.
The COO further pointed out that IBEDC PayVending App is currently available on Android Playstore and would soon be available on IOS and other Operating Systems, adding that customers could get more information by visiting the company’s website- ibedc.com, Customer Care Units or the nearest IBEDC service centers.
Amaka E. Nliam
