, Kemi Nanna Nandap has charged personnel of the Nigeria Immigration Service, NIS...){kind=link}
The Comptroller General of the Immigration Service (CGIS), Kemi Nanna Nandap has charged personnel of the Nigeria Immigration Service (NIS) to continue to offer excellent services to clients
Nandap stressed that efficient customer service is a right and not a privilege.
She gave the charge in Abuja while declaring open the 2025 SERVICOM Customer Service Week.
Nandap gave the assurance that the Service is on an irreversible path of reform, modernisation and improved transparency in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda.
The Comptroller General said; “the week-long event, themed “Mission Possible” with the NIS sub-theme “Meeting and Exceeding Expectations,” offered officers an opportunity to recommit themselves to the principles of courtesy, timeliness and citizens-centred service delivery.”
“The Nigeria Immigration Service must not only meet expectations but exceed them. Every passport issued, every permit processed, every encounter at our borders is a test of our professionalism and integrity. We must continue to build public trust and prove that we are a Service that delivers,” the she explained.
Nandap recalled that upon assuming office in 2024, she had raised concerns over negative practices that dented the Service’s image and challenged officers to “go back to the drawing board.”
She said that directive led to far-reaching reforms, including the passport automation and contactless processing system, designed to minimise physical interaction and eliminate bottlenecks.
“Others are the deployment of e-gates and body cameras at airports, enhancing border security while promoting transparency; intensified sensitisation campaigns across formations to combat corruption and entrench professionalism,” the Comptroller General explained.
“These reforms are already paying off,” she noted, citing improved national ratings, commendations and awards recently received by the NIS at government performance review retreats.
Nandap urged NIS personnel nationwide to use the 2025 Customer Service Week to recommit themselves to exceeding public expectations.
“This celebration is not for fanfare. It is a solemn call to renew our pledge of service and to institutionalise transparency, courtesy and excellence as our standard culture,” she said.
The Comptroller General also praised President Bola Ahmed Tinubu, the Minister of Interior, Dr Olubunmi Tunji-Ojo, and the CGIS leadership, noting that the reform component of the Renewed Hope Agenda has significantly curbed corruption among officers and enhanced professionalism across the Service.
The Special Assistant to the CGIS on SERVICOM and Reform Champion, Muhammad Awwal Abubakar, a Deputy Comptroller of Immigration, described the Customer Service Week as “a call to reflection, action and renewal.”
He emphasised that the global theme “Mission Possible” challenges public institutions to see obstacles as opportunities for innovation rather than excuses for inefficiency.
“Customer service is not a privilege given by government institutions but a right owed to the people. Our duty is to ensure that every interaction with the NIS leaves citizens and travellers with confidence in our integrity and efficiency,” Abubakar said.
The 2025 NIS SERVICOM Customer Service Week will feature activities across commands and formations nationwide, highlighting innovation, best practices and the Service’s ongoing transformation agenda.
PIAK