Insurance authority call on healthcare providers for quality services to enrollees

The National Health Insurance Authority has called on healthcare providers to provide quality services to enrollees and ensure that they have access to good healthcare services.

The General Manager/Zonal Coordinator, NHIA, Femi Akingbade, speaking at a sensitisation programme for newly accredited healthcare facilities said, “There was a need for the sensitisation exercise, adding that it is to ensure healthcare providers follow the standard protocols and guidelines on offering better services to the enrollees.

“We need to ensure that healthcare facilities give optimum satisfaction to our enrollees.

“We are bothered about quality and we need to teach them what we expect from them as healthcare facilities and to guide them on protocols and guidelines for offering quality services to our people,” Akingbade said.

The insurance authority also urged the healthcare providers to follow the guidelines on referral protocols at different levels of care.

The Deputy General Manager/State Coordinator, Catherine Tanzamado, NHIA, said, “We are particular about giving standard services to our enrollees. We are very critical stakeholders.

“If the healthcare providers get it right, then we will get it right. This is the time for us to get it right and let them know what is expected of them, listen to their challenges, and chart a path forward.”

Akingbade also noted that the new insurance law gives a lot of standing out to the healthcare facilities.