NCAA Cautions Airlines Against Deceitful Schedule

By Tanimu Hassan, Abuja

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The Nigerian Civil Aviation Authority (NCAA) has expressed concern over the prevalent cases of deceitful departure time scheduling by the airlines in the country and cautioned the airlines to desist from the infraction or face sanctions from the regulatory body.

The Acting Director General of the NCAA, Captain Chris Najomo stated this in Abuja while briefing press.

Najomo said the NCAA now runs a zero-tolerance approach to regulatory infractions on airlines.

Speaking, the Director of Public Affairs and Consumer Protection of the organization, Michael Achimugu, said when Captain Najomo assumed office, he made the ease of doing business the crux of his action plan for the NCAA.

“He has made processes for licensing easy for operators,  and the duration to secure Air Operator Certificate AOC shorter and less cumbersome than it used to be in the past.”

Najomo reiterated that if the NCAA is making doing business easier for airline operators, then the operators must satisfy the passengers too with good services without delay.

“It has come to our notice that some airlines are being reported for advertising deceitful departure times, and the NCAA regulation stated that no airline shall display deceitful passenger departure time at its counter, advert material, or on its website.” 

“We want to make it very clear that the Director General has directed a monitoring team regarding this issue and offenders will face serious regulatory actions” Najomo added 

“Authority believes in safety, discipline, and economic regulation which is evidenced in the recent suspension of ten Permit for Non-Commercial Flight PNCF holders for failing to comply with the recertification advisory issued in April 2024.”

He indicated that whilst the NCAA supports airlines to be profitable because of their critical value to the economy, it is important passengers are treated fairly.

On the difficulties in refund processes by airlines, Najomo said all refunds by airlines must be done devoid of undue delays and the process should be concluded within 14 working days regardless of the mode of purchase of the tickets.

 

Lantana Nasir

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