Nigeria’s Public Complaints Commission, PCC has reiterated its commitment to proactive resolution of complains from Nigerians.
The PCC Chief Commissioner, Mr Chille Igbawa made this known while briefing Journalists in Abuja on his score card since assumption of office.
Mr Igbawua said the Commission has sustain partnership with Non- Governmental Organization for efficiency and proactive resolution of disputes
He noted that the Commission had developed an effective public forum mechanism to carry out proactive and systematic investigation on companies and Ministries, Department and Agencies at all Levels of the government.
“Increased resolution of complaint with 71529 cases received amongst which 23815 were resolved in 2019, while 47, 714 carried over to 2020 for resolution. This is against 58504 cases received 2018 out of which 21, 597 we’re resolved while 39,907 were pending case for that year,“ he added
According to him, the establishment of an online case management and complaint tracking system has been one of the achievement of the Commission.
He also stated that the commission has established a functional information communication Technology, ICT for effective service delivery in Nigeria.
The PCC Chief further disclosed that the the Commission has concluded plans for a massive training of about seven hundred and sixty staff to ensure capacity building adding that an improved budgetary allocation is needed to carry out its activities effectively.
PIAK
