The National Coordinator of the Service Compact with All Nigerians, SERVICOM, Nnenna Akajemeli has commended the Economic and Financial Crimes Commission, EFCC, for efficient service delivery.
The SERVICOM boss made the commendation during an advocacy visit to the EFCC headquarters in Abuja, Nigeria.
Akajemeli said there was need to build trust in government through efficient service delivery, commending the commission for the milestones already achieved.
She reiterated the need for standardisation in the key areas such as investigation service, legal and prosecution service and prevention service to moderate public expectation of the agency.
Calling for a review of the EFCC Servicom Charter, Akajemeli harped on the need for service improvement through performance monitoring and effective reward system.
“We want to see the EFCC come up with staff appreciation award on regular basis, which will go a long way to encourage productivity and efficiency in the workplace,” she said.
Akajemeli urged the Commission to align capacity improvement of staff with the service delivery thematic areas of customer care, complaints handling and performance improvement.
She further advised the Commission to place greater emphasis on prevention in the execution of its mandate.
The EFCC boss, Abdulrasheed Bawa, assured the Servicom boss that the Commission adhered to Standard Operating Procedures in its mandate areas in line with best international practices which guarantees customer satisfaction.
Bawa said; “We are doing all we can to provide the best service to the public. Records have shown that we have 83.6% rating in service delivery and even our cells accommodation and the treatment we give to our suspects is standard.”
He said, “We are always working to also improve on capacity building of our staff; that is why we are equipping our Academy to meet international standard.”
According to him, ”the Commission is about the only agency in Nigeria that has a Directorate of Internal Affairs, with responsibility for policing the staff of the Commission.”
Bawa said that “with the Directorate of Internal Affairs DIA, customers of the EFCC who are not satisfied with the service by any staff, can lodge their complaints with the Directorate for action.”
