The Director General of the National Youth Service Corps, NYSC in Nigeria, Brigadier General Mohammad Fada has disclosed that the scheme has been conferred with a 4- Star Service rating by SERVICOM, an agency saddled with the responsibility of providing quality service to Nigerian Citizens.
He made this known during the maiden edition of the NYSC Customer Service Week open at the National Directorate Headquarters in Abuja, Nigeria’s Capital.
According to him, Customer Service Week is an international event that calls attention to the importance of customer Service and the people who provide the service.
“I am proud to add that our commitment to quality service delivery has been duly recognized through the conferment of the 4- Star Service rating on the Scheme by the SERVICOM National Office.
“I would like to reaffirm the commitment of the management to motivate the staff for greater efficiency and higher productivity through our reward systems, especially the conferment of Quarterly Awards and other incentives for excellent performance.
“It is imperative to point out that satisfactory Customer Service is a powerful tool for any organization”.
He also said that Customer Service Week is tailored to raise awareness of the morale of employees as well as engender teamwork by appreciating and rewarding them for the important work they do.
Commending the management staff of the scheme for always putting their best into the work to guarantee effective and efficient service delivery to their clients, Fada said that this has led to the major successes they have recorded in contributing to national development.
He, therefore, urged Nigerians to reach out to the scheme’s establishments like NYSC TV and Radio Stations, NYSC Museum of Dynamic History and the NYSC Pad Bank which are aimed at providing various socio-economic services.
The Executive Officer of SERVICOM, Mrs Nnenna Akajemeli Commended NYSC Director General and the entire management staff for the great work they do and also urged them to continue to work as a team.
“You are a critical partner in ensuring that the essence of governance is realised in our nation, Nigeria. Thank you for keeping our nation for the value you add for taking care of our children, for being there for the youths
“October is set aside to think through the services and those who make services happen. It is not easy to celebrate service without Celebrating those who make services happen.”
Speaking on reasons for celebrating customer service week, she said that it provides a unique opportunity to say thank you.
“We celebrate the clarity of thoughts that you put in through a difficult time.
“And so as we celebrate today as we all know, the front desk officers, let’s remember that the customer is king and we must do everything within our processes, within our systems, within our powers to ensure that indeed, we delight them and then we promote the team spirit”, she said.
Speaking earlier, NYSC Head of Reforms Unit, Chukwu Chiwendu commended the National Coordinator SERVICOM, Mrs Nnenna Akajemeli for her guidance in all their endeavours.
Mr Chukwendu stated that the occasion is in commemoration of this year’s International Customer Service Week which is usually marked within the first week of October every year as the scheme joins Service providers across the globe to celebrate.
According to him, the Symposium is aimed at repositioning and improving Service delivery to all their Stakeholders and Clients.
“At the NYSC, we have been able to carry out our Services religiously. These have been achieved (despite enormous challenges) by the dedication of the officers of the scheme. In the year 2019, the National SERVICOM Office recognised the scheme as a Four Star Service provider.”
Mr Chukwendu also stated that NYSC would continue to work hard to ensure that they get the Five Star rating.
“The Director General NYSC has already set the mechanisms for us achieve this goal. These are found in the operation of the Five Focal Ans of the Director General.”
PIAK
