The Yola Electricity Distribution Company (YEDC) has reaffirmed its commitment to improving electricity services across its catchment areas in Northeast Nigeria through a high-level Customer Stakeholder Engagement Forum that was held in Yola, the Adamawa State capital.
As part of its 2025 Outreach Strategy, the forum brought together a broad spectrum of stakeholders — including traditional rulers, security officials, business leaders, civil society groups, and the media — to deliberate on pressing issues in the power sector and collaborative solutions.
In his opening remarks, The Yola Electricity Distribution Company’s CEO and Managing Director, Engr Abduraman Isa, emphasised the critical role of community involvement in enhancing customer satisfaction and service reliability.
He highlighted that past forums have yielded measurable improvements across the company’s franchise areas.
Engr Isa disclosed that over 100 vandals were apprehended last year for damaging power infrastructure, urging communities to assist in protecting electrical installations.
He also announced the imminent free distribution of prepaid meters to mapped customers, aligning with the company’s goal of transparent and efficient billing.
The Chief Commercial Officer, Mr Babatunde Ayola, pointed to persistent vandalism — including sabotage of four transmission towers between Gombe and Damaturu — as a major setback to the YEDC’s operations, calling on customers to report issues using official channels to ensure timely resolutions.
The chairman of the forum, Alhaji Sa’idu Bikkoi, lauded the YEDC’s initiative and advocated improved customer service training.
Traditional representative of Kwandi Nuguraya, Japheth Jatau, and the District Head of Yola, Alhaji Zubairi Mustaphar, urged residents to desist from meter tampering and energy theft, pledging community support for stable power supply.
The Head of Customer Care at the YEDC, Ms. Nafisa Ahmed, showcased the YEDC’s Customer Redress Mechanism and guided attendees on lodging complaints for prompt attention.
The forum concluded with cultural performances, a drama skit, and an engaging interactive session, underscoring the YEDC’s inclusive and customer-driven approach to service enhancement.