The Yola Electricity Distribution Company (YEDC) has reiterated its dedication to delivering exceptional service and ensuring customer satisfaction across its franchise states.
Speaking at a one-day media engagement in Yola, Adamawa State, northeast Nigeria, Masuod Salisu, Head of Regulatory and Compliance at YEDC, highlighted the company’s commitment to efficient electricity distribution.
YEDC, which receives 2.85% of Nigeria’s total electricity generation, continues to prioritise service excellence and operational efficiency to enhance power supply within its coverage areas.
YEDC operates in four northeastern Nigerian states—Adamawa, Taraba, Yobe, and Borno.
Since Quest Electricity Nigeria Limited acquired a 60% equity stake in YEDC in 2022, significant operational improvements have been implemented across its coverage area.
Following amendments to Nigeria’s Electricity Act in 2023 and 2024 under President Bola Ahmed Tinubu, YEDC has begun aligning its operations with the country’s evolving power sector.
These reforms promote the development of state electricity markets, reducing reliance on the national grid and encouraging investment in alternative energy sources.
Under the new framework, states can explore tailored electricity solutions, addressing specific regional power challenges. In response, YEDC is implementing both internal and external strategic initiatives to adapt to the emerging multi-tier electricity market.
In compliance with directives from the Nigerian Electricity Regulatory Commission (NERC), YEDC has adopted a revised rate design that links customer charges to service quality.
A four-band tariff system, approved by NERC, determines pricing based on factors such as frequency and duration of power supply interruptions.
To ensure transparent and fair billing, YEDC also considers critical economic indicators, including exchange rates, inflation rates in Nigeria and the U.S., power generation capacity, and gas prices.
Strengthening Customer Relations and Safety Awareness, Nafisa Hamid, YEDC’s Head of Customer Care, emphasised the company’s proactive approach to engaging customers and addressing concerns, ensuring a transparent and user-friendly experience.
Meanwhile, Haruna Adamu, YEDC’s Health, Safety, and Environment Officer, advised the public on electrical safety measures. He urged consumers to avoid uncertified electricians, conduct regular electrical inspections, and maintain a safe distance from power lines to prevent hazards.
Journalists at the event were encouraged to view themselves as key stakeholders in Nigeria’s power sector. YEDC emphasised the importance of media collaboration in educating the public on its operations and efforts to enhance electricity service delivery.
With these ongoing reforms and initiatives, YEDC remains committed to providing improved and sustainable electricity services to customers across northeastern Nigeria.
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