The Managing Director and Chief Executive Officer of Janksmay Global Services Ltd, Mr. Ifeanyi Onwuachu, has called for a sweeping transformation of Nigeria’s freight forwarding and logistics industry through professionalism, transparency, and a client-centered approach.
In an exclusive interview with Voice of Nigeria, Onwuachu stressed that freight forwarding is far more than the movement of goods, it’s about safeguarding clients’ businesses, optimizing global trade processes, and delivering sustainable value.
“A competent freight forwarder is like a good lawyer, not just winning cases, but protecting clients before trouble arises,” Onwuachu said. “Our job is not just logistics; it’s strategic business support.”
Onwuachu acknowledged that while the logistics and freight sector in Nigeria has experienced growth, it remains hampered by poor infrastructure, limited regulation, and unprofessional practices.
“You’re not just dealing with ports and paperwork; you’re operating in a global arena. If you don’t meet international standards, you risk your client’s entire consignment,” he warned.
He emphasized the need for intellectual capacity, regulatory literacy, and strict adherence to international documentation and shipping laws—especially when interacting with global partners in markets like China, the United States, or the European Union.
Janksmay Global Services, according to Onwuachu, operates with a strong client-first philosophy rooted in integrity and long-term partnerships.
“We handle every job as if it’s our own business. My client’s success is my success,” he said. “Satisfaction isn’t a metric, it’s our foundation.”
He criticized the industry trend of underquoting to win contracts, calling it a short-sighted tactic that erodes trust.
“Some agents lure clients with below-market quotes, only to impose hidden charges later.
That’s not just unprofessional, t’s unethical,” he said. “We’d rather lose a job than compromise our principles.”
For Onwuachu, transparency is a non-negotiable principle. Clear communication, honest pricing, and proactive client updates are part of the company’s operational DNA.
“Surprises kill trust in this business. We ensure our clients know exactly what to expect. That’s how trust grows—and trust brings referrals.”
According to him, one satisfied client recently referred nearly ten others—a testament to the power of relationship-based service.
Onwuachu identified continuous staff training as a key differentiator. He believes that a well-informed team is essential for both compliance and customer experience.
“No matter how great your brand is, an uninformed staff can destroy it.
We train continuously so that our service is always precise and professional,” he noted.
Though affordability is important, he insists it must never come at the cost of quality. Janksmay advises clients on tariffs, customs procedures, and documentation to help them remain compliant and cost-efficient.
“No two shipments are the same. Each consignment demands new thinking, due diligence, and custom execution. Freight forwarding is a business of precision, not duplication,” he emphasized.
He concluded with a strong appeal to fellow logistics providers in Nigeria: embrace global standards, operate with integrity, and put clients first.
“If we want to unlock the true potential of Nigeria’s logistics sector, we must rise above mediocrity. Professionalism, transparency, and ethical conduct are not optional, they’re essential,” Onwuachu stated.
Janksmay Global Services is a Nigeria-based logistics and freight forwarding company known for its reliable operations, regulatory compliance, and tailored client services.
The company offers international shipping, customs clearance, warehousing, and cargo consolidation, with a mission to deliver peace of mind and long-term value at every point of engagement.
Victoria Ibanga