The Federal Competition and Consumer Protection Commission (FCCPC) has commended the Lagos State Electricity Regulatory Commission for introducing consumer-focused reforms aimed at ending estimated billing in the Lagos electricity market.
The Commission, in a statement praised LASERC’s position in the 2025 Lagos Electricity Market Report, supporting the enforcement of legal provisions relating to electricity supply without meters, alongside the phased rollout of universal smart metering across Lagos State.
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According to the FCCPC, the reform measures include compulsory metering from 2026, feeder-by-feeder deployment of universal smart meters, tighter oversight of electricity distribution companies, improved complaint resolution standards, and enforcement actions against non-compliant operators.
Transparency
Executive Vice Chairman and Chief Executive Officer of the FCCPC, Tunji Bello, described the initiative as a major step toward improving transparency and consumer confidence within the electricity sector.
“Estimated billing remains one of the leading sources of consumer complaints within Nigeria’s power sector. Measures that accelerate metering and improve billing transparency are important to consumer protection and overall market accountability,” Bello said.
He noted that consumers must be protected from unfair and unverifiable billing practices, especially where electricity consumption cannot be accurately measured.
“Effective metering promotes fairness within the electricity market. It supports accurate billing, reduces disputes, improves accountability, and gives consumers greater confidence in the system,” he added.
Bello also urged other state electricity regulators and subnational governments to adopt similar reforms aimed at accelerating metering, improving service oversight, and reducing disputes associated with estimated billing.
“Lagos has taken an important step towards improving consumer protection and accountability within the electricity sector. Other states implementing electricity market reforms should also prioritise transparent metering frameworks, effective complaint resolution systems, and clear service standards that strengthen consumer confidence and support better service delivery across the sector,” he said.
Metering initiative
The FCCPC further called on electricity distribution companies and market participants to cooperate fully with metering initiatives and consumer protection obligations introduced by regulatory authorities.
The Commission also noted findings in the LASERC report relating to service delivery gaps, complaint resolution challenges, and electricity supply issues affecting Lagos State.
According to the FCCPC, the findings underscore the need for stronger consumer safeguards, sustained infrastructure investment, and continued improvements in electricity service delivery across Nigeria.
The Commission reaffirmed its commitment to supporting initiatives that promote transparency, accountability, fair market practices, and improved service standards in the nation’s electricity sector through continued collaboration with regulators and other stakeholders.
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