The Permanent Secretary, Federal Ministry of Communications and Digital Economy has charged NIPOST to come up with innovations that would enhance revenue generation for the organisation.
Festus-Yusufu Daudu stated this in Abuja during the official presentation of the SERVICOM Compliant Evaluation Report on NIPOST by the National Coordinator/Chief Executive Officer, SERVICOM, Mrs. Nnenna Akajemili.
The Permanent Secretary said that the Ministry was aware of the challenges faced by NIPOST, urging the management on innovation in carrying out their mandate.
According to Daudu “We are in the era of technology; NIPOST has no excuse to complain about revenue generation. You have to devise other means of generating revenue and ensure quality service to the citizens.”
In a statement issued by the Head Information and Public Relations of the Ministry, Mrs. Phil Oshodin, the Permanent Secretary said the main objectives of every government globally is service delivery to its people , to make live better for the citizens explaining that SERVICOM Compliant Evaluation report was not meant to witch hunt any agency but a means of looking into the strength and weakness of MDAs.
Challenges NIPOST
Daudu gave assurance that the report would be looked into by the Ministry as he analysed areas of encouragement and what the management needed to do to encourage NIPOST so as to discover areas in whoich the government can assist.
The Chief Operating Officer, NIPOST, Mr. Yahaya Ahmadu Rufai representing the Postmaster- General said they were happy with the report which has unveiled some of the challenges NIPOST is facing.
He said NIPOST has been out of Federal capital budget for over two decades, sustaining its operations through meagre internally generated revenue.
The National Coordinator/Chief Executive Officer, SERVICOM, Mrs. Nnenna Akajemili pointed out the overall objectives of SERVICOM Compliant Evaluation report which according to her was to ensure citizens focus in service delivery by Ministries Department and Agencies (MDAs).
She added that her team visited 22 NIPOST locations to interact with staff and customers to identify service gaps existing in those offices, leading to recommendations from their findings on how to improve services and ensure customers satisfaction.
Lateefah Ibrahim
