The Public Complaints Commission (PCC) in Anambra says it has received a total of 1,746 petitions from January to July 31 this year in the state.
This was disclosed by the newly appointed Federal Commissioner, Mrs. Emelda Nwajiofor-Okoli, following the exit of the former Ombudsman in the state Mr. Samben Nwosu who served out a three-year meritorious service.
Emelda Nwajiofor-Okoli said out of these, 236 cases were successfully resolved during the same period.
She commended the people of the state for their confidence in the capacity of the Ombudsman to resolve civil matters as well as their courage to report cases to the Commission
She extolled the efforts of her predecessors for laying a solid foundation that she promised to consolidate and improve.
She said the Commission in Anambra under her watch would embark on massive public enlightenment to bring the activities of PCC to the knowledge of people who were not aware of its existence.
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Emelda Nwajiofor-Okoli promised to prioritise staff welfare and ensure that they gave their best to the service.
“I want to specially commend my predecessors who have done a lot to put in place the good structure I met on the ground. We have a permanent building and standard system of operations here.
“Under my watch, we will improve on what is on ground by ensuring that the mandate of PCC is delivered. Our public enlightenment will be more aggressive and inter-agency collaboration will be stronger.
“I have seen that the staff are ready to work and I am calling for their cooperation so that we can render optimal and efficient service to the public,” she said.
She called on the Anambra public to continue to explore the PCC alternative for dispute resolution as the Ombudsman was set up to provide free, fair and accessible service to the populace.
She said the PCC was a grievance-handling body insulated from politics with independent status adding that it also plays the role of a watchman who received complaints from aggrieved persons who suffered any form of administrative wrong.
Nnenna.O
