Consumer Protection: NCC restates commitment to curb data depletion

By Na’ankwat Dariem, Abuja

The Nigerian Communications Commission, NCC says it  has put in place stringent measure  against cases of data depletion and wrong deductions of consumers’ credit through an ongoing forensic audit instituted by the Commission.

This will also ensure maximum protection for consumers.

The Executive Vice Chairman of the NCC, Professor Umar Danbatta, stated this when he received 2020 Man of the Year Award from MoneyReport magazine recently in Abuja.

Professor Danbatta said while consumer protection remained a key focus area of the Commission’s regulatory activities, it has accomplished significant improvements in this direction through various initiatives aimed at putting mobile operators on their toes to be more consumer-centric.

He said through the ongoing forensic audit, the Commission plans “to get to the bottom of why consumers are experiencing data depletion and the possibility of compensating them for wrong deductions, which may arise from short message service (SMS).”

“We have instituted and we have insisted that despite the fall in data price, that forensic audit must go on and must be concluded and the outcome communicated to the CEOs of telecom companies”, Danbatta said.

Forensic Audit
While appealing to Nigerians to wait for the outcome of the ongoing forensic audit, Danbatta said operators would be made to comply with whatever directions are given after the investigation with a view to ensuring maximum protection for telecom consumers.

The NCC Boss however, noted that the Commission has developed Frequently Asked Questions (FAQs) on data depletion, which are designed to inform consumers on activities that may result in faster depletion of their data as well as enlighten them on measures to mitigate such. The FAQs are accessible from the Commission’s website.

“Over the years, the NCC has given boost to consumer protection empowerment through sustained awareness creation and education on consumer rights and privileges. It was for this reason that the Commission declared the year 2016 as the ‘Year of the Consumer’ with elaborate programmes to further underscore the NCC’s commitment to consumer protection, information and education. The Commission has intensified its compliance monitoring exercises with the acquisition of efficient tools and capacities to bring sanity in the industry all in a bid to improve the quality of consumer experience,” he reiterated.

Among several initiatives, Danbatta said the introduction of the Do-Not-Disturb , DND has helped over 30 million consumers to block unsolicited text messages on their phones while stern regulatory actions are constantly taken by the regulator against any operator that prevents a consumer from subscribing to the DND service.

He said the Commission launched the 622 Toll-free Number, which consumer can use to lodge and escalate service-related complaints to the Commission for resolution,  that thousands of complaints have been successfully resolved since its introduction.

He added that consumers are critical stakeholders in the Nigerian telecommunications sector and so, must be adequately protected to ensure sustainability.

Confidence Okwuchi